Managing Difficult Conversations and Feedback Skills

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly.

As human beings, we often hunger for feedback. However, many people will tell you that when they do get feedback, it’s often because of something they have done wrong.

  • Duration:
    2 days
  • What’s Included:
    • Instruction by an expert facilitator
    • Small, interactive classes
    • Specialized manual and course materials
    • Personalized certificate of completion
DescriptionTopics CoveredWhat You Will Learn

This two day course is designed to help workplace leaders learn how to provide feedback any time that the message is due.

This workshop will also give you the tools to manage difficult conversations and get the best results possible out of them and also help participants learn why the way we deliver is feedback is important, how to deliver a message so that people accept it and make changes that may be needed, and how to accept feedback that we are offered.

  • Choosing to have the conversation
  • Toolkit for successful conversations
  • Choosing the time and place
  • Framework for difficult conversations
  • Conversation template
  • Staying safe
  • Role play practice
  • Feedback definitions
  • Speaking clearly
  • Communication strategies
  • Characteristics of effective feedback
  • Receiving feedback graciously
  • Testing the waters (role play practice)
  • How to define their frame of reference
  • How to establish a positive intent and a desired outcome
  • Good communication skills
  • How to draft a script for a difficult conversation
  • Use specific steps to carry out a difficult conversation
  • How to access additional resources as required
  • How to maintain safety in a conversation
  • Explain why feedback is essential
  • Apply a framework for providing formal or informal feedback
  • Use descriptive language in delivering feedback
  • Describe six characteristics of effective feedback
  • Provide feedback in real situations
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